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RosemaryGurney
Registered GP19
| Joined: | Fri Nov 23rd, 2007 |
| Location: | United Kingdom |
| Posts: | 55 |
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Posted: Fri Sep 12th, 2008 13:30 |
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Since its launch in June 2007, the ITIL v3 Foundation examination has been sat by over 25,000 students worldwide. In September 2007, the Foundation Bridge examination was made available to those who held an ITIL Foundation certificate from an earlier version and wished to update their knowledge.
APMG as the Official Accreditor of the ITIL Qualification scheme is now undertaking a review of the course syllabus. The purpose of ITIL V3 Foundation Syllabus review is to ensure that the syllabus still meets the requirements of the various stakeholder groups and that the target group, which is its focus, is still appropriate.
The questionnaire is completely anonymous, you do not have to give either your name or that of your company, the resulting data will only be seen by the Project Review team.
To provide APMG with your valuable feedback on the ITIL Foundation syllabus and exams please can you follow the link and complete the following questionnaire by close of business Wednesday 17 September 2008.
http://www.itil-officialsite.com/home/questionnaires.asp
This link is for Accredited Training Providers and Organisations that send their employees on ITIL training courses
http://www.itil-officialsite.com/Qualifications/FoundationSyllabusReview.asp
This link is for v3 Foundation / Foundation Bridge students, ITIL Trainers and Examiners
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Robert Falkowitz
Registered GP21
| Joined: | Sat Nov 24th, 2007 |
| Location: | Switzerland |
| Posts: | 210 |
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Posted: Fri Sep 12th, 2008 14:49 |
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While the survey allows respondents to give feedback on the relative weightings of the existing syllabus topics, it does not allow for any suggestions about what topics ought to be added.
-Robert
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RosemaryGurney
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| Joined: | Fri Nov 23rd, 2007 |
| Location: | United Kingdom |
| Posts: | 55 |
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Posted: Fri Sep 12th, 2008 15:27 |
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Robert,
I believe that within each area of the questionnaire there are comments fields which could be used for this purpose.
However, if you have further comments you wish to make please do post them here and they will be forwarded to the Project Review Board
regards
Rosemary
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Duncs
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| Joined: | Fri Jan 4th, 2008 |
| Location: | United Kingdom |
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Posted: Mon Sep 22nd, 2008 15:45 |
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| How many surveys were completed? I didn't pick up on this until today so I'm too late. Why was it such a short window for completion?
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RosemaryGurney
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| Joined: | Fri Nov 23rd, 2007 |
| Location: | United Kingdom |
| Posts: | 55 |
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Posted: Mon Sep 22nd, 2008 18:43 |
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APMG as the Official Accreditor of the ITIL Qualification scheme launched the syllabus review on the 1st September 2008.
The links to the questionnaires were sent to Accredited Training Providers via the 6 Examination Institutes for onward distribution to their Examiners, Trainers, Students & Clients.
itSMFI agreed to assist in the distribution of these links by placing then on this forum to ensure as wide an audience as possible, however, this was always intended only as a back up to the main distribution.
Data from the questionnaires is currently being collated
If you have missed the opportunity to comment on either the v3 Foundation or Foundation Bridge syllabus, you may do so here until Friday, 26th September.
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Robert Falkowitz
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| Joined: | Sat Nov 24th, 2007 |
| Location: | Switzerland |
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Posted: Mon Sep 22nd, 2008 18:58 |
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For information, at least one Examination Institute (mine), did not forward this information to all their ATPs, so I am glad itSMFI agreed to help out.
-Robert
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IT Skeptic
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| Joined: | Thu Jan 31st, 2008 |
| Location: | Porirua, New Zealand |
| Posts: | 38 |
| itSMF Chapter: | N Zealand |
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Posted: Tue Sep 23rd, 2008 12:05 |
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Hi Rosemary
A number of comments have been made on the IT Skeptic blog about the Foundations training (I haven't sat the Version 3). Since the survey was anonymous, I hope you won't mind me summarising them here.
They included that:
- there is too much material for the time available.
- a more general introduction would be better suited to getting people enthused rather than scaring them off
- material from the Service Strategy book is unsuitable (and mystifying) for beginners
- some of the exam questions test knowledge of the specific content of the books not the underlying concepts. the ITIL books aren't holy writ :-D
Regards
Rob
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ClaireB
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| Joined: | Wed Dec 5th, 2007 |
| Location: | Australia |
| Posts: | 9 |
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Posted: Thu Sep 25th, 2008 12:10 |
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I have done the V2-V3 foundation bridge.
Yes there is too much material for the time available..
There should be more emphasis on the operational aspects for the Foundation level qualification. We need to be creful that V3 diesn't lose credibility.
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RAB
Registered GP4
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Posted: Fri Sep 26th, 2008 07:02 |
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The V3 Foundation seem to be skimming over a lot of things to the extent that it is impossible to "really use" anything. I realize the Foundation isn't supposed to be particularly "applied", but there is a fine line to tread there: leaving someone at a too high level can cause the qualification to loose credibility. This is probably related to too much information for a too short time. I thus agree with ClaireB - operationalization of the V3 Foundation needs attention.
(Just to explain the background to my experiences. I recently passed the ITIL v2 Service Manager exams; however, initially last year as v3 was launched did the v3 Foundation course. I found in the SM courses that those that came in with a V2 foundation knew things at a much greater depth than me [even after correcting for now known differences in v2-v3])
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minielsen
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| Joined: | Fri Nov 23rd, 2007 |
| Location: | Kgs. Lyngby, Denmark |
| Posts: | 96 |
| itSMF Chapter: | Denmark |
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Posted: Sat Sep 27th, 2008 20:47 |
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I too see some problems with the ITIL V3 Foundation (and Bridge) classes. I agree totally with Claire after teaching a number of Foundation Bridge, that there is to much information for one day. In my opinion this training should be at least one and a half day, maybe two.
I have also taught numerous full V3 Foundation classes and yes, service strategy is mystifying to some (a lot) of the students. And management and customer relation people just think it's the best part.
I think the real problem is that Foundation tries to address all target groups and that can't be done. Foundation in the V3 version is no longer suited as awareness for everyone in the IT department.
Should Foundation then be changed completely or should some additional training offerings be provided. I'll vote for the later.
It's correct that V2 Foundation was much deeper and I wouldn't recommend anyone doing a V2 Manager without a V2 Foundation. The problem with the V2 training in my opinion is that it was to narrow. It never got beyond service support and service delivery and a lot of people thought that 10 processes (and some will say that not all of those 10 are in fact processes) could handle it all. They forgot the remaining odd 20 processes in V2 in the remaining 8 publications.
The lifecycle has shown how we can make it all fit together. We can always debate whether that's a good approach or not, but it has opened the eyes of everyone that there is more than 10 processes and hopefully to the majority that there is something beyond ITIL that we need to look at in order to do good ITSM.
Michael.
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SabinaG
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| Joined: | Thu Dec 6th, 2007 |
| Location: | Kadima, Israel |
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Posted: Sun Sep 28th, 2008 07:10 |
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I would like to add my 5 cents to the discussion. I am teaching ITIL foundation for the last 3 years , started with V2 and now V3.
One of the most appealing things that were (and still r) in V2 was its clearness. In V3 starting with Service Strategy - is foggy and it takes me the whole 3 days to uncover the clouds.
I think that one of the issues is that V3 pretension of all the organization - nice but to much. I totally agree that in the 21 century "IT IS THE BUSINESS AND THE BUSINESS IS IT" - but we need to get there step by step and not take it by storm.
Pls. accept my apologies for not participating in the questionnaire but it might be good idea for ITSMFI and IQAC to run and independent questionnaire among all the chapters and get the actual feeling from the community.
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vjgeorge_in
Approved Member
| Joined: | Mon Aug 11th, 2008 |
| Location: | Chennai, India |
| Posts: | 12 |
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Posted: Mon Nov 3rd, 2008 12:19 |
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I am started teaching ITIL-V3 since Jun 2008, I am openly admitting SabinaG's quote on the unclearness of the syllabus.
It is truly a time taking task to explain the students on the aspects and finally we had to rush up with easier processes.
But, ITIL takes its toll of aspirants as it is open to customization.
Thanks.
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