itSMF International has announced the publication of "Implementing Metrics for IT Service Management" in the ITSM Library. Based on ITIL® and with support for CobiT® and ISO/IEC 20000, the book examines the basic concepts around measurements for business/IT alignment, using case studies and check lists along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. For further details or to order a copy, visit your favourite itSMF bookstore at http://www.itsmfi.org/content/chapter-bookshops
