| How to title the request page for Service Desk users |
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gerkengh
Approved Member
| Joined: | Mon May 24th, 2010 |
| Location: | Webster, New York USA |
| Posts: | 3 |
| itSMF Chapter: | - Not Applicable - |
| Status: |
Offline
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Posted: Tue Jul 20th, 2010 11:12 |
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I am looking for input on successful naming of a decision tree for service desk users.
We have:
"I have a problem..." which leads to the creation of an Incident
and
"I need something new..." which leads the creation of a service request
but we are questioning the "NEW" part. Not sure that users will consider their needs as new.
Any suggestions on how to modify the questions to improve the likelihood that users will navigate to the request type we are hoping?
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